Terms of Service & Care Agreement

Effective Date and Prior Revision Supersession

These Terms of Service and Master In-Home Care Agreement take full legal effect on October 17, 2026. This release supersedes and replaces all previous informal scheduling memorandums, verbal quotes, and prior policy documents published under the Caring Companion Caregivers imprint.

Continued utilization of the caringcompanioncaregivers.us online portal, submission of intake inquiries via fama7ec.php, initiation of real-time coordinator inquiries via hiko07f.php, or countersignature of an individual client plan of care constitutes direct affirmative agreement to the operational rules, rate structures, and liability parameters set forth herein.

Corporate Identity and Operational Command

All care agreements, intake assessments, scheduling commitments, and supervisory field audits are entered into directly with Caringcompanioncaregivers, legally organized as Caring Companion Caregivers LLC and operating publicly via the domain caringcompanioncaregivers.us.

The agency maintains its headquarters and physical administrative records at 502 7TH ST STE 208D, OREGON CITY, OR 97045-2246, OREGON CITY, OR, United States. Telephone inquiries are routed through dispatch at (971) 282-7202 and electronic communications are monitored continuously through [email protected].

Founded in early 2023 by Owner Gemma Ben Sunga and Administrative Manager Andrea Gillam, the agency brings over thirty-eight combined years of verified caregiving, home health coordination, and personal care management to Oregon City, the Portland metropolitan area, and the Caring 'Couve border territory.

Service Scope and Operational Boundaries

Caring Companion Caregivers delivers structured, non-acute in-home care designed to sustain personal independence, household order, and daily routine stability. Our authorized service matrix is categorized into six defined tiers:

The agency does not operate emergency medical ambulances, perform invasive surgical procedures, administer unverified off-label pharmacotherapies, manage volatile psychological crises requiring physical restraint, or substitute for acute intensive hospital treatment. Clients requiring continuous life support or acute medical diagnosis must engage appropriate tertiary clinical providers.

Inquiry-Only Portal Status and Non-Binding Estimates

The digital platform at caringcompanioncaregivers.us functions strictly as an intake consultation, service education, and preliminary assessment portal. Nothing on this website constitutes a binding electronic commercial sale, instantaneous credit card charge, or automatic guarantee of staffing.

All figures, budget calculators, and cost outputs generated via our Care Hours & Cost Estimator represent estimated guidance derived from confirmed hourly baselines ($25.15 to $45.00 per hour). These outputs do not constitute a fixed contractual bid.

An inquiry transforms into an authorized care agreement only after:

1. Completion of an initial telephone or video intake interview with our care management team;
2. Execution of an in-person physical home safety and mobility assessment by Gemma Ben Sunga, Andrea Gillam, or an authorized supervisory coordinator;
3. Verification of physician medication and nursing orders where applicable; and
4. Physical or verified electronic countersignature of an individualized Client Plan of Care specifying approved hours, caregiver assignments, and confirmed billing schedules.

Fee Architecture, Rate Dependencies, and Currency

All billing is calculated, invoiced, and payable exclusively in United States Dollars (USD $). The agency charges on an hourly visit basis in adherence to the operator-confirmed fee structure:

Where a range exists, the exact applied bill rate is governed directly by seven documented factors:

• Required physical care complexity (e.g., independent transfers vs. two-person mechanical lift operations);
• Assigned staff professional qualifications (companion aide vs. Certified Nursing Assistant vs. Registered Nurse);
• Shift scheduling window (standard daytime hours vs. weekend shifts carrying an 8–10% differential vs. overnight shifts carrying an 11–15% differential);
• Visit frequency and total contracted weekly volume;
• Intake lead time (standard 24 to 48 hours vs. expedited same-day response);
• Assigned geographic territory within the Portland metropolitan area or outlying rural zones; and
• Specialized behavioral or cognitive memory protocols.

All scheduled visits require a strict minimum commitment of two (2) consecutive hours. Invoices are issued bi-weekly and become payable upon receipt via approved electronic funds transfer, verified check, or private long-term care insurance assignment.

Acceptable Conduct and Prohibited Digital Actions

Visitors to caringcompanioncaregivers.us agree to utilize this digital property solely for legitimate care inquiries, consultation scheduling, family research, and agency verification. You agree not to engage in any conduct that compromises the integrity, availability, or confidentiality of our infrastructure.

Prohibited actions specifically include:

• Transmitting fraudulent contact details, fabricated physician orders, or impersonating third-party family members;
• Submitting automated scripts, scraping bots, spam payloads, or malicious code into our intake forms (fama7ec.php) or support chat endpoint (hiko07f.php);
• Triggering hidden honeypot fields (`firm` and `url`) intended to trap programmatic abuse engines;
• Reverse engineering, decompiling, or intercepting server communications or token exchanges; and
• Harassing, threatening, or abusing administrative personnel or care coordinators through any digital or telephonic channel.

Intellectual Property and Proprietary Materials

All proprietary content made available on caringcompanioncaregivers.us—including written clinical breakdowns, care assessment forms, photographic assets, custom iconography, CSS styling rules, vector brand marks (`assets/logo.svg`, `assets/logo-inverse.svg`), and software algorithms powering the Care Hours Estimator—remains the exclusive property of Caring Companion Caregivers LLC or its authorized licensors.

Users are granted an individualized, non-exclusive, non-transferable, revocable license to access, view, and print single copies of service matrices solely for the personal purpose of arranging in-home care for themselves or immediate family members. Any commercial reproduction, digital republication, data scraping, public redistribution, or creation of derivative marketing works without prior express written authorization from Gemma Ben Sunga is strictly prohibited.

Statutory Disclaimers and As-Is Provision

The digital services, informational guides, and estimation tools accessible on caringcompanioncaregivers.us are provided on an "as is" and "as available" basis without warranties of any kind, whether express, statutory, or implied.

Caring Companion Caregivers LLC disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a specific medical outcome, non-infringement, and continuous uninterrupted digital server availability. We make zero representation that website access will be error-free or that server communications will be immune to momentary network latency.

Informational descriptions of nursing procedures, medication logging, personal grooming, and mobility coaching are intended strictly as operational overviews. They do not constitute individualized clinical advice, psychiatric prognosis, or medical prescription.

Limitation of Financial and Consequential Liability

To the maximum extent permitted under Oregon law, Caring Companion Caregivers LLC, its managing officers (Gemma Ben Sunga, Andrea Gillam), staff aides, coordinators, and contractors shall not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages arising from or related to website usage, digital intake transmission delays, or telecommunication network failures.

In no circumstance shall the aggregate total liability of Caring Companion Caregivers LLC for all claims connected with digital platform usage, intake delays, or information access exceed the lesser of:

• The total monetary amount paid by the client directly to the agency for home care services in the thirty (30) days preceding the triggering incident; or
• One Hundred United States Dollars ($100.00 USD).

Nothing in this section limits liability for gross negligence, willful misconduct, or statutory worker compensation obligations where prohibited under Oregon law.

Cancellation Rules and Care Termination Procedures

Both the client and Caring Companion Caregivers LLC maintain the right to modify or terminate in-home care services subject to defined cancellation windows:

• Routine Visit Cancellation: Notice of shift cancellation must be communicated to agency dispatch at least twenty-four (24) hours prior to the scheduled shift start time. Cancellations received under 24 hours are subject to billing for the 2-hour minimum visit fee.
• Comprehensive Plan Termination: Ongoing scheduled care arrangements may be concluded by either party providing written notice of at least seven (7) business days.
• Immediate Agency Withdrawal: The agency reserves the right to immediately withdraw staff without advance notice if caregivers encounter active domestic violence, uncontained illicit chemical hazards, unsecured aggressive animals, physical assault, or severe client behavioral deterioration creating an immediate safety risk.

Governing Jurisdiction and Venue Selection

These terms, client intake agreements, and any dispute or controversy arising out of or related to agency operations shall be governed by, construed, and enforced in accordance with the substantive laws of the State of Oregon, United States, without regard to conflict of law principles.

Both parties irrevocably consent to the exclusive jurisdiction and venue of the state circuit courts situated in Oregon City, Clackamas County, Oregon, for the adjudication of any legal proceeding or arbitration enforcement action arising under these terms.

Policy Modifications and Notification Standards

Caring Companion Caregivers LLC reserves the right to amend these Terms of Service at any time to reflect legislative updates in Oregon home care statutes, rate adjustments, or enhancements in digital security protocols.

When changes are executed, the "Effective Date" at the apex of this document will be amended accordingly. Active recurring clients will be notified of material adjustments to hourly rates or cancellation windows via email notification or written postal correspondence at least thirty (30) calendar days prior to implementation.

Official Inquiries and Notice Delivery

Questions, formal legal notices, and compliance communications concerning these terms should be directed to agency management at:

Service Guarantee and Caregiver Substitution Standards

While healthcare regulatory guidelines prohibit guaranteeing clinical health outcomes or curative physiological milestones, Caring Companion Caregivers LLC guarantees strict administrative and operational service standards across all scheduled shifts:

• Verified Caregiver Screening: 100% of deployed care aides have undergone nationwide criminal background checks, Oregon state registry verification, drug screening, and reference cross-examination prior to client placement.
• Shift Continuity & Substitution: If an assigned primary caregiver suffers acute illness or transportation failure, agency dispatch guarantees immediate notification to the family and coordinates a qualified, pre-vetted substitute within two (2) hours of the scheduled start.
• Intake Response Velocity: Consultation inquiries received via our online intake engine (fama7ec.php) are answered by an administrative coordinator within twenty-four to forty-eight (24–48) hours.
• Supervisory Field Audits: In-home supervisory checks are conducted by Gemma Ben Sunga or senior administrative staff within the first thirty days of care initiation to ensure direct compliance with the Client Plan of Care.
• Caregiver Match Compatibility: If a family determines that a dispatched caregiver's communication style or pacing does not align with the client's preferences, the agency guarantees reassignment to an alternate aide within forty-eight (48) hours at zero administrative transfer penalty.

Direct questions regarding caregiver credentialing or substitution protocols to management at (971) 282-7202.